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Commonly asked questions
Why am I seeing a prompt when trying to log in?
How long does it take to receive my reward claim?
Why am I not receiving surveys?
General
How does the Milieu Surveys app work?
What are the main features of my Milieu Surveys app?
Which countries is Milieu Surveys currently available in?
How are the responses I submitted processed?
Account
How do I verify my account?
Can I get back my expired account?
What if I forgot my password or want to change it?
How do I edit my profile or change my details?
Can I change my registered email address?
View all (6)
Rewards
How to redeem a reward?
How long does it take to receive my reward claim?
Why have my points been refunded after I have submitted a claim?
Can I change my reward type after submitting a claim?
What happens if I have submitted the wrong claim ID?
View all (6)
Surveys & Promotions
Why are there Attention Check Questions?
Can I change a response that I have submitted?
Why am I not receiving surveys?
I received push notifications. When I opened the app, why is there still no survey?
How do I earn more points?
Refer a Friend
How does Refer a Friend work?
Where can I find my Referral Code?
How many new Milieu Surveys users can I refer?
How do I check the number of successful referrals I have made?
Technical Issues
Why is my Milieu Surveys app crashing or glitching?
I’m seeing an error message and I can’t log in to my app. Why?
Why can’t I find the Milieu Surveys app on the Play Store?
